Refund policy

Thank you for shopping with SANDS OF TIME COMPANY LIMITED. We value your trust and are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist you with our refund and return process.

1. Refund Eligibility

Customers may request a refund within 30 days after receiving their order.

To be eligible for a refund:

  • The item must be unused and in the same condition as received.
  • The product must be returned with its original packaging, accessories, and tags (if applicable).
  • Customers must provide valid order information or proof of purchase.
  • The product must not have been damaged due to misuse, improper handling, or unauthorized modifications.

All refund requests will be reviewed by our customer service team before approval.

2. Return and Refund Process

To request a return or refund, please contact us with the following information:

  • Order number
  • Customer name
  • Product details
  • Reason for return
  • Photos or videos of the product (if the item is damaged or defective)

Please contact our customer support team:

Company Name: SANDS OF TIME COMPANY LIMITED
Address: G/F, 68B Choi Uk Tsuen, Yuen Long, New Territories, Hong Kong
Email: info@SandsMart.shop
Phone: +852 2712 3944

After reviewing your request, we will provide further instructions regarding the return process.

3. Return Shipping Costs

For approved returns, SANDS OF TIME COMPANY LIMITED will cover the return shipping costs.

If a return is required due to:

  • Product defects
  • Damaged items received
  • Incorrect items shipped
  • Quality issues caused by our fulfillment process

we will arrange and cover reasonable return shipping expenses.

Customers are not required to pay return shipping fees for approved refund requests.

4. Refund Processing

Once the returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Refunds are generally processed within 5–10 business days after approval.
  • The actual time for funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges may be refunded depending on the circumstances of the return.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide clear photos or videos showing the issue so that we can quickly review and provide a suitable solution, including replacement, refund, or return assistance.

6. Non-Refundable Items

Certain items may not qualify for refunds, including:

  • Products that have been used, altered, or damaged after delivery.
  • Items returned without original packaging or required accessories.
  • Products damaged due to customer misuse.

Exceptions may apply for defective or incorrect products.

7. Order Cancellation

Orders may be cancelled within 24 hours after purchase, provided that the order has not yet entered the fulfillment or shipping process.

Once an order has been shipped, cancellation requests may no longer be accepted. Customers may request a return after receiving the order according to this Refund Policy.

8. Contact Us

If you have any questions regarding our Refund Policy, please contact us:

SANDS OF TIME COMPANY LIMITED
G/F, 68B Choi Uk Tsuen, Yuen Long, New Territories, Hong Kong

Email: info@SandsMart.shop
Phone: +852 2712 3944

We are committed to providing a reliable shopping experience and assisting our customers throughout the refund and return process.